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Common Questions


How do I save?
Bottom-line, AUTO EXPERT takes out the sales persons commission!  This one of our primary price-saving methods; the other is “buying power” (aka volume discounts).

Do I still receive REBATES by using AUTO EXPERT?
Yes!  You still benefit from the manufacturer’s rebates when you purchase your vehicle through AUTO EXPERT.

Can I use AUTO EXPERT even if I want to take advantage of special interest rates from the manufacturer?
Yes, however most manufacturers offer a special rate or a rebate.  Most often than not, the rebate with the credit union’s financing will end up saving you more in the long run.  Either way, AUTO EXPERT can still assist you.  Most likely, your local dealer does not have the exact vehicle of choice, so with AUTO EXPERT’s extensive dealer inventory throughout Southern California, you can take advantage of both!

Credit Unions

Do I need to be a member of one of your partner credit unions in order to use the service?
No, however, we will try to approve you through your closest credit union.  Read more about the benefits of a credit union here.  If you’re a member of another credit union that’s not a partner with us, we can still assist you because it can always give us an opportunity to add another partner credit union.

Why are you only partnered with Credit Unions?
We were created and now owned by Altura Credit Union, so naturally credit unions are perfect fit for us.  In addition, we appreciate the emphasis on member service that credit unions provide.    Also, since we’re only licensed to work in California, the credit unions we partner with have more of a local prescense than with a larger nationwide bank.  Click here to see the benefits of a credit union.

Is there a fee or cost to use AUTO EXPERT?
No, we are free to credit union members.  Not a member?  That’s okay, we can still help you.  Read more about the benefits of a credit union here.

What if I’m denied by one of your partner credit unions, can I still use Auto Expert?
Absolutely!   Even if you’re denied with one of our partner credit unions, you can still use our service; especially if we’ve already found your vehicle.   We offer alternate financing, so we will try to finance you through the dealership you’ll be purchasing the vehicle from. 

Auto Expert’s Process

Does AUTO EXPERT buy the vehicle I want and then sell it to me?
No, we broker the deal between you and the dealership.  We ensure you have a positive auto buying experience by eliminating all the headaches dealerships are synonymous for, plus we have more “buying power” as a company than an individual buying a car because we’re assisting at least 400 people every month!

Are you always going to give me the best price?
Not necessarily.  Our two primary goals are service excellence and convenience.  We’re not a pricing service.  If you receive a quote from us and compare it to another dealership who can beat our price, be sure there’s no catch with the dealer.  When we locate a vehicle for you, we locate the exact vehicle you will be purchasing and we’re quoting you an out-the-door price, nothing more.  For most online dealers, they’ll give a great price (sometimes too good to be true) to get you in the door, once you’re at the dealer, they will try to add more products onto the car as well as offer you their insurance products at outrageous prices.  If you decide to go with the dealer, be sure you get their price in writing before committing to anything.

Can I TEST DRIVE the vehicle before I purchase?
Yes!  You are able to test drive the vehicle you are planning to purchase. To test drive the vehicle, AUTO EXPERT sets up an appointment with you and our dealer contact.

Can I take advantage of AUTO EXPERT even if I decide not to finance through my credit union?
Yes!  If you decide not finance with one of our partner credit unions, Auto Expert can still assist in locating and delivering your vehicle to you.  We can still save you the headache of going into the dealership.

What if AUTO EXPERT locates my vehicle of choice out of my county?  Will I have to drive to pick the vehicle up?
Absolutely not!  Another advantage of AUTO EXPERT is our delivery process.  Whether the vehicle is 5 miles or 100 miles away, AUTO EXPERT will have it delivered to your closest credit union branch, place of work or even your driveway!

How does an auction purchase differ from a private party?
When using AUTO EXPERT’s auction process, you cannot take possession of the vehicle without it passing a safety inspection and smog certification.  Once this is complete, you may take delivery of your vehicle which also comes with a 30 day warranty*.  Private Party sales do not have these specific requirements or guarantees.  

Can AUTO EXPERT broker purchases of vehicles out-of-state?
Unfortunately, AUTO EXPERT can only broker dealers within California, per our dealer license. 

If there is a co-buyer for the vehicle and they’re unable to come in and sign dealer documents, can AUTO EXPERT still provide the service?
Dealer documents can either be signed in person or by mail.  However, your credit union may require both parties to be present to sign loan documents, this is at your lender’s discretion.

Trade-in Process

How does the trade-in process work?
We have vendors who bid on your trade, determined on the appraised value of your vehicle, and we take the highest bid.  Then, if you agree to that amount, they will pick up the vehicle at the time of delivery of your new vehicle.  We also take care of all the DMV paperwork, so that way you don’t have to.

Isn’t it better if I just sold the vehicle myself?
You can, and you’ll probably get a better price for your vehicle selling it private party.  However, do you have the time to sell it private party?  If your time is more valuable and you want an easier way of getting rid of your current vehicle, we’ll be happy to assist!

Do I need to purchase a vehicle in order to take advantage of AUTO EXPERT’s trade in process?
Absolutely not!  If you have a vehicle that you need to sell or get rid of, we can take it off your hands.  And, if you trade in your vehicle with us, we’ll take care of all the paperwork.

Why does AUTO EXPERT separate the trade-in process?
In order to provide you a fair appraisal for your vehicle, we separate the conflict of interest a dealership can have by selling you a car and buying yours at the same time.  The purchase price of your new vehicle should not influence the value of your trade-in vehicle.

How do you appraise a vehicle sight unseen?
Our vendors give an extensive interview about the vehicle your trading in including questions about the history, condition and appearance.  As long as your 100% honest with them, the amount will be true.

*responsible for a $50 deductible and taking the vehicle to the trade in company.

6 Comments leave one →
  1. ED Means permalink
    July 30, 2010 11:57 pm

    I always pay cash for the vehicles I buy. Does this help in any way with the price? My chosen vehicle is a 2011 Subaru Outback Limited.

  2. Steve permalink
    August 20, 2010 4:01 am

    Does ‘Auto Experts’ make money by marking up the quote they got from the dealer?

  3. Doxma permalink
    August 27, 2011 4:42 pm

    When doing a car search and getting an estimate of the vehicle price, what are we paying using auto expert? Invoice, MSRP, or something in between?

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  5. May 16, 2013 9:05 pm

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  6. July 23, 2017 8:29 pm

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